Privacy Policy

24 June 2022
Copyright © 2022 Neu Pathways Australia

We respect your privacy

Neu Pathways Australia (ABN 59 619 987 833) respects your privacy and is committed to safeguarding the privacy of our clients, website and social media users. We adhere to the Australian Privacy Principles contained within the Privacy Act 1988 (Cth) (Act).

This policy sets out how we treat the collection, management and disclosure of your ‘Personal Information’. Personal information is the information we hold which is identifiable as being about you.

Personal Information

You may provide basic information such as your name, telephone number, address, and email address to enable us to send information, provide updates and process requests.

Examples of personal information that we may collect about you or someone you represent include:

  • name, contact details date of birth and age
  • gender, details about a client’s physical or mental health, including disabilities
  • information about client’s family supports and personal living arrangements
  • information about client’s support requirements
  • details of guardians and nominees, including names, addresses and contact details

We may collect additional information at times, including but not limited to, when you provide feedback, or any other information you provide while interacting with us.

Collection of personal information

Neu Pathways Australia collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website or digital or social media, and when we provide our services to you.

We may also receive personal information from third parties who have your permission to share it with us. If we do, we will protect it as set out in this privacy policy. Personal information is destroyed or de-identified when no longer needed.

Use of your personal information

Neu Pathways Australia collect, hold, use and disclose personal information for the purpose of providing services, conducting our operations, communicating with clients and medical/disability/health service providers, conducting surveys, and complying with our legal obligations.

We may also make you aware of updates to relevant legislation, new and additional products, services, and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.

We may contact you by a variety of measures including, but not limited to telephone, email, SMS or mail.

Disclosure of your personal information

We will generally only disclose information for the primary purpose for which it was collected or a directly related secondary purpose where the individual would reasonably have expected us to use it for those purposes.

For other uses we will obtain consent from the affected person, unless the disclosure is required by law or the need for the disclosure (e.g. health & safety of individuals) outweighs the need for privacy.

We may disclose your personal information to any of our employees, contractors, providers, and National Disability Insurance Agency (NDIA).

Personal information is only supplied to a third party when it is required for the delivery of our services. We will limit the disclosure of personal information to only that which is needed to provide the service.

Some examples of when we may disclose personal information include:

  • in delivering our functions and services
  • referrals to external providers of supports for clients
  • this is required or authorised by law
  • it will prevent or lessen a serious and imminent threat to someone’s life or health or a threat to public health or safety
  • it is a necessary part of an internal investigation following a complaint or
  • we engage a contractor to provide some services and the contractor needs personal information of certain participants, providers, carers or other persons in order to perform that service for us.

By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this policy.

Security of your personal information

Neu Pathways Australia is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

However, no online service is completely secure, the transmission and exchange of information electronically is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us.

Access to your personal information

You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth).

If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete irrelevant or misleading, please email us as


Neu Pathways Australia respects and protects the privacy of all visitors and users of our website. Neu Pathways Australia is the owner of any information collected on its website. We do not sell, share or rent this information to others. We collect information from users and visitors to our website for the sole purpose of analysing visitor interests, administering the site, tracking movement, and gathering broad demographic information for aggregate use, however, the IP addresses are not linked to personally identifiable information.

The types of personally identifiable information that may be collected at these pages include: name, address, e-mail address, telephone number and information about your interests in and use of

Personal information provided by users of the website is stored in a database accessible only to authorised personnel through a double password-protected system. In addition, the database is only accessible from a limited number of specifically allowed IP addresses.

As our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information you transmit to us online is transmitted at your own risk. 

There are hyperlinks on to other related sites that are not under the control of Neu Pathways Australia. These links are provided as a service to our visitors and users and for your reference only. Neu Pathways Australia is not responsible for the privacy practices of websites hyperlinked or listed as resources on its site. It is your responsibility to review the privacy policy and user conditions of any other website referred to herein.

Complaints about privacy

If you have any complaints about our privacy practices, please feel free to send in details of your complaints to

We take complaints very seriously and will respond soon after receiving your written notice of complaint.

Contact us

For further information about our Privacy Policy and related information practices, or to access or correct your Personal Information, or make a complaint, please contact us at

Changes to Privacy Policy

Please be aware that we may change this Privacy Policy in the future. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website. Please check back from time to time to review our Privacy Policy.


This Privacy Policy was last updated in June 2022.